BUZZING QUERIES

What types of services do you offer?

We offer a wide range of services, including errands, event planning, travel arrangements, home management, expat resettling, and more. If you need it, we’re here to make it happen, as long as it is legal and ethical.

How do your services work?

It’s simple! You tell us what you need, and our team of experts will handle the rest. We take care of the details, so you can focus on what matters most.

Who can use your services?

Our services are designed for busy executives, companies looking to enhance employee benefits, and anyone needing assistance with managing their tasks and responsibilities.

How do you ensure privacy and security?

We take your privacy and security very seriously. All our team members are thoroughly vetted, and we have strict protocols in place to ensure your personal information is safe and secure.

Do you offer customized packages?

Absolutely! We understand that every client’s needs are unique, and we’re happy to create a package tailored specifically for you.

How do I get started?

Just fill out the contact form on our website, and one of our busy bees will get in touch with you to discuss in detail your needs and how we can help.

How do you handle payments for personal shopping?

We kindly request that you provide the necessary funds in advance via bank transfer. Any unused funds will remain in credit, and we’ll provide you with monthly statements outlining how your money has been spent.

Can I use your services on weekends or after hours?

We can usually accommodate, but we’ll need as much notice as possible to ensure availability. Please note that a surcharge may apply for out-of-hours work, and we’ll inform you if that’s the case.

Can I cancel or change a service request?

Yes, we understand that schedules change and things do happen. Just let us know as soon as possible, and we’ll do our best to accommodate any adjustments.

Do I need to sign a contract or commit to a long-term service?

We offer both ad-hoc services and ongoing support, depending on your needs. There’s no long-term commitment required unless you choose a package that includes it.

What’s the difference between your service and a personal assistant?

A personal concierge provides a wide range of services on an as-needed basis, focusing on lifestyle management, while a personal assistant typically works for one client, handling day-to-day tasks.

Can you manage my household while I’m away?

Absolutely! We can take care of everything from mail collection and plant watering to supervising home maintenance and ensuring your home is secure.

Can you assist with organizing my home or office?

Yes, we offer organizational services to help declutter and optimize your space, making it more functional and enjoyable.

How can I feel comfortable giving you access to my house?

This is entirely up to you and depends on the type of work we’re doing for you. Rest assured, you’ll always be informed before we access your home, and it will only be in connection with a regular or specific task from you.

What if I'm hesitant to delegate and give up control?

You don’t have to do it all at once. Start small, maybe with one task, and we’ll ensure your experience is positive. Let’s chat and see how we can help without overwhelming you. The first step is often the hardest.

What areas do you serve?

We primarily serve clients in Singapore, but will be expanding our service coverage to also handle international requests in the near future.

Got questions? We’ve got the buzz! Check out the hive’s most common queries to see how we can help make your life sweeter and simpler.